Paramount Volvo Customer Feedback

Heather,

I would like to take a minute to share my recent experience with Paramount with you.  My wife and I live in Statesville.  We have purchased 5 Volvos over the last 50 years, some from Paramount and the last one from the dealer in Winston-Salem.

In June 2026 I brought my wife’s 2007 V70 to you; the transmission was slipping. I met Frank Edwards that day.  

What a great experience I had in dealing with Frank.  He was very professional.  Frank has an outgoing personality.  He is very polite and genuine. He is also very through and has an eye for detail. I had an extended warranty on my car.  Frank worked closely with the warranty company, which can be a challenge. There were times when I felt Frank was advocating for me with the warranty company.  

To make a long story short, the warranty company visited your shop and looked at my car.  I’m sure your service manager dealt with them – again, excellent service.  About a month passed while a used transmission was secured.  Every couple days Frank would call to let me know what was going on and keep me informed.  He was always knowledgeable and took his time to answer my questions with a courteous, accurate and timely response.

The level of customer service I received at your dealership far exceeds what I receive in Winston-Salem. I was so impressed with my experience at your shop, I told my wife our next vehicle will be purchased at Paramount.

The moral of this story is – customer service matters.  Frank did an exemplary job of making me feel valued.

Kudos to you and your entire team!  Keep up the good work.

Brady