Above and Beyond (Paramount Volkswagen)

My daughter spent a great deal of time searching for the perfect car and ultimately found it at Paramount Automotive in Hickory, NC — nearly a five-hour drive from where we live. From the very beginning, the team at this dealership went above and beyond to support her purchase and ensure her satisfaction.
During the test drive of the 2024 Volkswagen Jetta, she noticed an issue with the electronic sunroof. Her salesman, Gates Walters, assured her it would be addressed while the paperwork was finalized. Unfortunately, the repair could not be completed that same day. We brought the car home with the plan to have the repair completed locally, but when the nearest Volkswagen dealership declined to perform the work, Paramount Automotive and the service team, and the service advisor, Frank, immediately stepped in. They provided her with a loaner car and personally drove it to her, then returned the Jetta to Hickory to complete the repair, leaving her with reliable transportation in the meantime.
What followed was a lengthy process — the repair ended up taking more than two months. Throughout that time, the dealership and service team stayed in contact, ensuring she had a dependable vehicle to drive. Ultimately, the General Sales Manager, Rudi Rudisill, reached out to express concern about the reliability of the repair and her long-term peace of mind. Rather than return a vehicle they could not fully stand behind, the dealership went the extra mile to make things right. They worked diligently to locate a comparable option and ultimately placed her in a brand-new 2025 Volkswagen Jetta with the same features and significantly fewer miles, since it had never been owned.
This level of integrity, professionalism, and customer care is truly rare in today’s marketplace. Paramount Automotive not only safeguarded my daughter’s investment but also demonstrated a genuine commitment to her safety and satisfaction. I would highly recommend them to anyone considering a vehicle purchase.