Beyond the Call of Duty

Dear Mr. Yount:

I received service from Paramount Hyundai on Thursday, July 25, and I would like to share with you my experience with your staff.

My Check Engine light came on Wednesday after the service department was closed. I called Thursday at 8 AM and spoke with Jackie. She found an open appointment for me and told me to bring my car in. Around lunch time John called to inform me that my car was fixed and that there would be no charge. I returned to the dealership mid-afternoon and picked up my car. I drove to Trinity Ridge and just happened to glance down at the dash and saw that the Check Engine light was on again. I immediately called and the young woman who answered the phone asked if I could bring the car back and to not turn off the engine. As you can probably imagine, I was not particularly happy. John was so concerned that he had already tried to locate a loaner car for me. There were none available so he asked if the shuttle would be okay. The driver took me back to Trinity Ridge and told me his hours so I would be sure to call before he went off duty. A short while later John called and said my car was ready. I asked if he would notify the shuttle driver to pick me up. Instead, John told me they were filling my tank with gas and would drive it out to Trinity Ridge. This service was going above and beyond the call of duty. Each time I have been to Paramount Hyundai for service I have been treated as though I were the most important customer the department has. I want to mention Travis as well. He, like John and Jackie, has always treated me with the utmost respect. Your staff is to be commended for their wonderful attitudes.

Sincerely,

One Happy Customer!