GR101

There is no better representation of GR101 than what Andrea Rhyder, a salesperson at Paramount Porsche, VW, Volvo, represented on Saturday. Expecting a part for the customer, the Service Department had scheduled a valet to send a customer’s vehicle back to her after completion of repair. Unfortunately, the part did not come so we were unable to return the customer’s vehicle as previously discussed. With the customer in the forefront of her mind, Andrea worked across boundaries in order to send this loyal customer a loaner vehicle for the weekend. As minuscule as that can seem, it wholeheartedly represents what different departments, working as one unit can accomplish. Andrea not only sold this customer her car, but has continued to be a vital part in ensuring they are satisfied even on Service visits. She did not make a cent helping the service drive or the customer on Saturday, and still she jumped right in to help. This is what ownership to a customer looks like, and amazing job to Andrea!